Customer support

How can we help?

For Phantom Mouse questions, licensing help, or purchase support, email us and include the product version, Windows version, and a description of what happened.

Phantom Mouse release

The Microsoft Store and direct enterprise release paths are completing separate verification steps. Check the Phantom Mouse release status before installing software on a managed Windows device.

Purchases and licenses

For a Lemon Squeezy purchase or license issue, include the order email and transaction details. Do not email a full license key. We can help with activation, deactivation, and device changes.

Managed Windows environments

The Microsoft Store package or a signed direct enterprise package can be deployed through approved Windows management tools and does not require administrator elevation for normal use. If your organization blocks the Store, the direct website route will be available after its separate signing gate passes. The Free edition has no app-originated network calls. Pro activation and deactivation use explicit HTTPS requests to api.lemonsqueezy.com. If your organization uses an allowlist or proxy, ask IT to review the product FAQ before activation.

Email support

Email support@microcafe.net or review the product FAQ.